We Are the Bridge to Your Healthcare

The MVHS Patient & Family Engagement Council assists MVHS leadership and staff to enhance our patient-and-family-centered environment. Consisting of former patients and patients’ family members, leadership and staff, the Council holds monthly meetings to provide input to various areas and services at MVHS.

As a council member you will assist in providing:

  • Positive change within our communities healthcare
  • Assistance for new programs and services
  • The promotion of constructive relationships between MVHS and the community

Examples of Council Involvement

The council has assisted MVHS in:

  • Reviewing internal and external brochures including a visitor’s guide and map
  • Discussing the development of a brochure related to the function, responsibilities, and proper identification of the Hospitalists
  • Creating a coffee station, supervised by a volunteer, for visitors of patients in the ICU.
  • Making recommendations to the Rapid Response Team that empower staff, family, and patients to request additional assistance when they have a concern about a patient’s condition
  • Installation of dry erase/bulletin boards by each patient’s bed to facilitate a visual for patients/families. The boards list the name and title of the current caregivers
  • Adding railings in certain areas to help prevent falls
  • Adding hooks in some restroom stalls to hang personal belongings
  • Involvement in current projects occurring within our hospital campuses

Members of the Council now also serve on:

  • Community Design Team
  • Customer Service Design Team
  • Patient Safety Team

The goal is to keep Council members informed, as well as to add the voice of the Patient/Family to our various hospital work groups.

How to Become a Member

Are you interested in becoming a member of the Council?

We welcome self-motivated individuals who are interested in the decision making process at MVHS to fill out and return the membership application below.

Download the Council Membership Application

Contact Us


Mailing Address:
MVHS Patient and Family Engagement Council
Volunteer Services and Guest Relations – St. Luke’s Campus
1656 Champlin Avenue
Utica, NY 13502